Refund & cancellation policy

Scope

This policy covers professional advisory engagements sold by Core Pulse Point (KPI dashboard reviews, retention clinics, subscription health assessments, and related workshops). It does not cover software subscriptions, physical goods, or marketplace products — we do not sell those.

Deposit & confirmation

A calendar hold is confirmed when the agreed deposit clears. Until then, proposed dates remain tentative.

Cancellation by you

• More than 10 business days before the first scheduled session: full refund of fees paid, minus any non-recoverable travel booked at your written request.
• 5–10 business days before: 50% refund of fees paid for unused work, or credit toward a rescheduled engagement within three months.
• Fewer than 5 business days before, or after work has started (intake completed, materials reviewed, or first session held): fees for work already performed are non-refundable; unused future sessions may be rescheduled once within three months at our discretion.

Rescheduling

One complimentary reschedule is allowed with at least five business days’ notice, subject to advisor availability. Additional reschedules may incur a scheduling fee disclosed in advance.

No-shows

If key stakeholders miss a confirmed session without notice, that session is marked delivered for billing purposes. We will offer one short catch-up call at our discretion.

Work already started

Draft scorecards, workshop preparation, and document review time are billable. Refunds never require us to erase learning we gained from materials you voluntarily shared, but we will delete or return confidential files on written request after engagement close-out according to the contract.

Purchased materials

If an engagement fee included third-party research purchases made at your instruction, those pass-through costs are non-refundable once ordered.

Refund method & timing

Approved refunds are returned to the original payment method within 14 business days of written approval. Bank processing times may add several days.

How to request a refund

Email info@core-pulsepoint.digital with your engagement reference, reason, and preferred outcome (refund or credit). We respond within five business days.

Exceptions

Force majeure events (severe weather, infrastructure failure, illness) are handled in good faith — typically by rescheduling without penalty. Statutory rights under Malaysian consumer law, where applicable to your situation, are not excluded.